Resume

Present #

I’m Ioannis and I am a Product Manager. I currently work at a Ride-Hailing company focusing on Passenger Experience. I love solving problems, awesome products, nature, cultural escapes and spending time with family, friends and my dog

Past #

In the past, I have spent 7 years in London UK where I studied Software Engineering while working at Apple as a Retail Specialist. After graduating, I then moved to iOS Business Systems Analyst possition at Apple, then to a Solutions Engineer role at an AI computer Vision Startup called Cortexica (Acquired by Zebra)

Future #

I’m always excited about learning new things about Product Development and Human Interactions. Marketplace products excite me for their Network effects and their feedback loops but I also keep a dear interest about Consumer-focused products that demonstrate craftsmanship.

Work Experience #

Senior Product Manager @ Beat #

May 2021 - Novemnber 2022, Remote

Part of the Product team of Beat and working at Passenger Experience focusing on Ride and Passenger retention.

• Lead the 0 - 1 motion of changing the core transportation concept (A -> B) to multipoint journeys
• Part of a kickstart team that setup a Product ang Engineering hub for Beat in Mexico City

Product Owner @ Kaizen Gaming #

May 2019 - May 2021, Greece

Worked on launching various Products, mainly around regulatory and customer Accounts verticals, as part of a Senior Scrum Team and Product team. Collaborating in a Tribe and Company level on Product Strategy, Roadmap and Product Development

Solutions Engineer @ Cortexica Vision Systems #

Aug 2016 - July 2017, London UK

Worked with companies on productizing Cortexica’s white label Visual recognition AI technology. Supported Product development for Cortexica’s product development. Collaborated closely with Product, Engineering and Leadership teams inside Cortexica and client companies.

iOS Business Systems Analyst @ Apple #

Aug 2015 - July 2016, London UK

Part of a team responsible for the Product, Business and Systems analysis for internal and partner carrier systems in the EMEA region for Apple Retail impacting iPhone. Supported Apple Retail expansions for the carrier systems domain. Also supported various other in-store and online solutions to support Apple’s operations.

QA/UAT Tester @ Apple #

Feb 2014, Cupertino, California

Part of small team responsible for the QA/UAT phase of an in-house retail system. Got exposed to various software development life cycles and techniques and had the opportunity to further develop skills like attention to detail, composure, business acumen and many more.

Product Specialist - Apple Retail #

Oct 2011 - Aug 2015, Covent Garden, London UK

Part of the Retails store team where held various Roles.

• Specialist
• IS&T Champion
  • Member of the IS&T Champion team for the flagship store of Covent Garden that supports maintenance and technical support for Retail systems. Activities included:
    • Resolving technical problems that occur in daily store operations and activities.
    • Implement and maintain software and hardware updates.
    • Working closely with Retail support systems team on efficient tracking and solving any occurring issues.
    • Maintaining a high level of communication within teams
• Workshop Facilitator
  • Educating customers about Apples latest hardware, software and services.
  • Delivering workshops on the following subjects.
    • Mac,iPhone, iPad, OSX, iOS, iWork (Pages, Keynote, Numbers), iPhoto, Accessibility (OSX, iOS), iCloud
• Mentor
  • Part of the of the Mentor Team at the UK flagship store in Covent Garden. My role is to support the team with necessary training, support the on boarding process for new members of the team and help existing team members in role progression.

Education #

BSc Honours in Computer Science (Software Engineering) #

2010 - 2014, University of Hertfordshire – Hatfield, UK

Diploma in Software Engineering (HND equivalent) #

2005 - 2007, Sindos Institute of Professional Training – Thessaloniki, Greece